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Algorithmic Promotion Shouldn’t Be Everything…

As an addendum to my last blog on the lack of physical media for the leading Oscar contender, Everything Everywhere All At Once, I thought it was worth seeing how sharp the streamers have been reacting to yesterday’s Oscar nominations buzz.

The nominations came out on Tuesday lunchtime, UK time, and I’m writing this a little over 24 hours later. The three films with the most nominations were:

Everything Everywhere All At Once – 11 nominations (available on Prime Video UK)
All Quiet on the Western Front – 9 nominations (available on Netflix)
The Banshees of Inisherin – 9 nominations (available on Disney+ UK)

All three of those films are available to stream on three of the biggest streaming services in the UK, and you would imagine that the streamers would each be quite proud of the titles’ success in nominations and might rush to shout about their availability to their customers.

Note that this represents what my profile shows. I realise that this is what is marketed to me, may be bespoke to my user account. But with that proviso let’s go through each of these in turn.

Prime Video

Everything Everywhere All At Once is a licencing deal with Amazon I believe. But they’ve had the film on their service for a few months. I hadn’t added the title to my Watchlist, and Amazon certainly has put the title in the various forms of carousels it has on its homepages over the past few months.

But today I saw no sign of the film on the main carousel or anywhere else on my homepage. Since I do watch a reasonable amount of SF on Amazon (The Expanse, The Peripheral) you might expect them to push the film which I did see (and love) in the cinema but had held off seeing on Prime Video since I was awaiting a feature packed physical release. Something that hasn’t happened.

However, 24 hours after the film became the most nominated title in the 2023 Academy Awards, there was no sign of a promotional ad shouting its Prime Video availability from the rooftops! Even if consumers aren’t actually going to watch the film there’s surely value to those same consumers knowing that Prime Video is home to the leading Oscar contender.

It seems not.

Netflix

All Quiet on the Western Front is a wholly owned Netflix original, and to be fair, although I’ve added the title to my watchlist, Netflix has pushed the title hard in the past, even though I’ve yet to see it.

9 Academy Award nominations might be the sort of thing that Netflix wants to shout about, but for me Netflix today is keener to promote a Norwegian language WWII title. All Quiet does appear in the Trending section however, which perhaps suggests their Netflix users at least are interested in it.

Disney+

The Banshees of Inisherin is a film I have watched on Disney+, but Disney seems to use its main homepage carousel in a slightly less algorithmic manner than the other streamers. Banshees is on the carousel despite me having seen it. Certainly it’s third, behind Disney’s new title today Extraordinary and promotion for the release of Black Panther: Wakanda Forever which arrives on the platform next week. But that’s probably the right order since the first two titles will probably be more popular. Furthermore, the Banshees banner does include the words “Academy Awards Nominee” which perhaps underplays the 9 nominations it has, but at least references them.

So of the three, Disney has done much the best job. Now that could be because it has less volume than the other two, so hand-crafted carousels that are much more alike for all consumers make sense. But then they’ve reacted fastest.

There’s a wider failing to my mind about the lack of imagination in marketing from the likes of Netflix and Amazon anyway. Both seem to use quite flat and identical email marketing communications. Netflix’s subject lines are just rubbish:

“Adam, we’ve just added a [film/TV programme/documentary] that you might like”

Then the email will have a picture, a title, three words they’ve tagged it with e.g. “Chilling, ominous, period-piece” for The Pale Blue Eye. A single line, often uninspiring factual description, major cast members, another single line, and a note about what the “primary” language is. A couple of photos and a link to the trailer will make up the rest of the email, along with a list of three other titles.

Every single email I get from Netflix follows this formula.

It can make the smartest and most interesting films and shows seem dull. It’s just so unimaginative, and quite obviously, it’s all algorithmically generated.

Meanwhile, a friend did note that perhaps someone like Amazon is prioritising other programming ahead of Everything Everywhere because that’s simply a licencing deal – and one that is potentially ending soon. Whereas other promotional activity is for wholly owned titles for which Amazon attributes more value internally.

And I sort of understand that. Amazon has Hunters season two in my carousel and that’s a big title for them, although if they examined my profile, they might spot that I didn’t make it to the end of season one. But maybe I’ll be giving it another try so it’s worth the promotional space.

But it’s the rest of the stuff in the carousel that I’m seeing that confuses me. I’m currently getting:

A little more thought might provide a better promotional experience.

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